CHC51108 - Diploma of Children's Contact Services Work
This qualification covers workers who are employed in children’s contact services and are responsible for administrative and program support, including initial enquiries, intake and assessment interviews. Workers may also be responsible for the direct line management of sessional contact workers and may report to a program manager of a children’s contact service.
Entry requirements
To gain entry into CHC51108 - Diploma of Children’s Contact Services Work candidates need to provide evidence of competence in the following compulsory units of competency from the CHC41308 - Certificate IV in Children’s Contact Services Work:
- CHCCONS401B - Facilitate changeover
- CHCCONS402B - Facilitate and monitor contact
- CHCCONS403B - Support families to develop relationships
These units will be available for completion at Anglicare WA Training Services.
Occupational titles for these workers may include:
- Assistant coordinator
- Sessional supervisor
- Coordinator
- Team supervisor
- Program support worker
Units of Competency
12 units of competency are required for this qualification, including:
- 8 compulsory units
- 4 elective units
Compulsory units
CHCCOM403A - Use targeted communication skills to build relationships
CHCCONS504B - Assist families to self-manage contact
CHCCS422A - Respond holistically to client issues and refer appropriately
CHCDFV301A - Recognise and respond appropriately to domestic and family violence
CHCFAM503B - Work with a child focused approach
CHCFAM505B - Operate in a family law environment
CHCFAM519B - Prepare client court reports
CHCORG506C - Coordinate the work environment
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:
HLTHIR403B - Work effectively with culturally diverse clients and co-workers
HLTHIR404B - Work effectively with Aboriginal and/or Torres Strait Islander people
Relevant electives
Electives are to be selected in line with specified Packaging Rules. The following list of electives is intended to facilitate the selection of electives. Employers may specify that certain electives are required to address specific workplace needs.
CHCCS513A - Maintain an effective community sector work environment
CHCCSL501A - Work within a structured counselling framework
CHCCSL502A - Apply specialist interpersonal and counselling interview skills
CHCCSL503A - Facilitate the counselling relationship
CHCCSL507A - Support clients in decision-making processes
CHCCSL509A - Reflect and improve upon counselling skills (Note. Pre-requisites CHCCSL501A, CHCCSL503A, CHCCSL507A)
CHCCW301C - Operate under a casework framework
CHCCW503A - Work intensively with clients
CHCDFV402C - Manage own professional development in responding to domestic and family violence
CHCDFV510C - Facilitate workplace debriefing and support processes
CHCDFV817B - Manage domestic and family violence and abuse screening and risk assessment processes
CHCFAM518B - Work with involuntary and mandated clients
CHCMED413A - Manage communication processes to define the dispute
CHCMED415A - Facilitate interaction between parties in mediation
CHCMH301A - Work effectively in mental health
CHCORG428A - Reflect on and improve own professional practice
CHCORG627B - Provide mentoring support to colleagues
RTD4802A - Develop approaches to include cultural and human diversity