General professional development

Introduction to Family & Domestic Violence – offering Leadership teams and employees an understanding of Family & Domestic Violence in the context of their own staff and own organisations.

In this course we explore:

• The definitions, prevalence and community perceptions of Family and Domestic Violence (FDV)
• The behaviours, attitudes and beliefs of perpetrators of FDV and the importance of accountability within the systems that work with victims and perpetrators in the management of collusion
• Survival modality and ways of walking alongside the victim
• Self-care strategies for workers

What will I learn?

Bereavement is often sudden and unexpected and many employers are unsure how best to respond when an employee/colleague is bereaved or dies. This one day workshop provides employers, team leaders and HR personnel with an overview of the impact of grief and supporting people and teams affected by bereavement..

What will the workshop cover?

• the different way people can grief
• how to manage and respond to a bereaved colleague
• the impact bereavement has on employees, colleagues and co-workers
• how to strengthen corporate culture and team morale regarding at time of bereavement

Is this right for me?

This one day workshop is suitable for employers, team leaders, HR and any professional who manages staff.

What will I learn?

The Accidental Counsellor course will introduce participants to basic listening skills to meet the immediate needs of a person in a state of crisis. This workshop is not an introductory counseling course but rather will prepare participants to respond appropriately when a person presents as distressed.  

What will the workshop cover?

Topics covered by this workshop include situational assessment, qualities of effective listeners, limit setting and boundaries, responding in a crisis, debriefing and self care. 

This one day workshop will cover:

• Recognition of when someone in crisis is in need of immediate assistance
• Active listening skills to adopt limited questioning frameworks and procedural questions
• Providing support to clients when they are anxious, angry or using challenging behaviour
• Reflecting on personal values and beliefs and how they influence the way we offer support to others
• Setting boundaries and limits yet still maintain an appropriate level of involvement
• Debriefing and self care after emotionally-charged interactions

Is this right for me?

This course is suited to front-line service providers and non-clinical staff working in health and community services who interface with vulnerable people. Accidental counsellors are people who may not have formal qualifications or counselling experience but find they are placed in a counselling role by accident, as a result of requests for help from friends, colleagues, clients or others. 

By the end of this workshop, you will be able to:

• Recognise situations where accidental counsellor skills are required and assess the appropriate response
• Use effective communication skills to identify the primary issue of concern requiring a response
• Respond appropriately within the boundaries of roles and responsibilities and determine the appropriate level of involvement
• Evaluate individual responses and reactions to situations and reflect on personal impacts
• Identify relevant organisational policies and procedures including the reporting and documentation of incidents
• Identify indicators of where stressful situations have impacted and understand the importance of self care strategies, supervision and debriefing