We want to hear your thoughts
We encourage you to share your feedback and are committed to providing a safe and respectful space where your voice is heard. Our feedback and complaints process exists to help us improve our services. We care about your experience with us and take all feedback seriously.
Ways you can give feedback
There are several ways to submit your feedback, complaint or suggestion.
- In person: Speak to an Anglicare WA worker if you feel comfortable
- Email: Email us directly via feedback@anglicarewa.org.au
- Phone: Call us directly on 1300 11 44 46
- Social media: Send us a direct message on Facebook or Instagram
- Post: Letters can be mailed to the following:
Feedback Management
GPO Box C138
EAST PERTH WA 68922 - Submit a form: Scan the QR code or press the button below to fill in a feedback form
Complaints relating to family law services
As an approved complaints body by the Attorney-General's Department, Anglicare WA provide a fair and transparent process for receiving, assessing and resolving concerns relating to Family Dispute Resolution Practitioners. Complaints relating to any family law services can be made using the Anglicare WA feedback form above or the Attorney-General's Department complaints process.
Easy English feedback
The Feedback and Complaints Easy English is a simplified document designed to help individuals understand how to give feedback or make complaints to Anglicare WA. This version is tailored for people who may have difficulty understanding complex documents, including those with cognitive disabilities, low literacy, or English as a second language.
It uses clear, accessible language to explain:
- What feedback and complaints are
- Why they are important
- How to give feedback or make a complaint
- What happens after a complaint is made
- How Anglicare WA will respond
- What to do if you're not happy with the response
Not comfortable giving feedback directly?
You should always feel supported and protected to speak up if something doesn't seem right. Sometimes it may not always feel comfortable or appropriate to raise concerns directly with Anglicare WA.
That’s why we have partnered with Your Call, an external and independent provider offering confidential 24/7 whistleblowing and speak up services. This ensures that anyone connected internally to our organisation can safely report concerns.
If you become aware of something that doesn’t seem right, don't ignore it!
