Feedback and Complaints

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We Want to Hear Your Thoughts

We encourage you to give us feedback and promise to provide a safe environment for you to be heard in. 

The purpose of our complaints system is to improve our services. We are interested in what you have to say and we will ensure that complaints are dealt with respectfully and quickly. There are several ways to submit your complaint, feedback or suggestion.

  1. In Person
    Tell an Anglicare WA staff member you are in contact with
  2. Email
    Email us directly via feedback@anglicarewa.org.au
  3. Phone
    Call us directly on 1300 11 44 46
  4. Social Media
    Send us a direct message for private support on Facebook or Instagram
  5. Post
    Letters can be mailed to:
    Complaints
    GPO Box C138
    EAST PERTH WA 6892

Easy English 

The Feedback and Complaints Easy English is a simplified document designed to help individuals understand how to give feedback or make complaints to Anglicare WA. It uses clear, accessible language to explain:

  • What feedback and complaints are
  • Why they are important
  • How to give feedback or make a complaint
  • What happens after a complaint is made
  • How Anglicare WA will respond
  • What to do if you're not happy with the response

This version is tailored for people who may have difficulty understanding complex documents, including those with cognitive disabilities, low literacy, or English as a second language.

Feedback and Complaints

Improving Our Services

We are an accredited Child Safe Youth Safe organisation. Feedback and complaints about child safety are vital for us to stay informed and continually improve our services.

Please email childsafe@anglicarewa.org.au if you have information. 

For more information:

Our Accreditations

When you provide feedback or make a complaint, we may share the information with relevant staff to improve our services (we will let you know before we use your information). 

If you do not want us to share your feedback or complaint with the staff who the complaint or feedback is about, that is ok, please let us know.

For more information view:

Privacy page

When responding to your feedback or complaint, we will make sure to protect your privacy and confidentiality.

Sometimes we will need to share the information you tell us, if this is necessary to keep you safe or other people safe. 

We will let you know when we need to share your information. 

For more information view:

Privacy page

Tell us what you think of our new Website

We have just launched Phase 1 of Anglicare WA's new website including a services directory.

We would love to hear what you think, and if there were any improvements you would like to suggest.

Tell us what you think

We acknowledge Aboriginal Peoples as the Traditional Custodians of the lands that our services are based on and pay our respects to Elders of these lands both past and present. Anglicare WA delivers services across many Countries in WA, from Balanggarra Country in the North to Minang Noongar Country in the South. In particular, we wish to acknowledge the Custodians of the lands where our offices operate. We would like to thank the Noongar, Miriuwung Gajerrong, Tjurabalan, Yawuru, Nyikina, Ngarluma, Kariyarra, Nyiyaparli, Martu, and Wangkatja peoples for their wisdom and generosity.

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Accreditation:

accredited ndis child wise

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