Feedback and Complaints

• Promoting social justice, respect, compassion, empowerment, independence, non-discrimination and integrity
• Promoting access and equity
• Respecting diverse cultures and religions
• Ensuring our staff are positive and respectful
• Providing universal access to all of our services
• Providing timely and relevant information
• Continuous improvement in our service delivery to all people
• Meaningful participation by all in the development of our services Anglicare WA is legally obliged to report concerns when we believe a client, staff member or member of the community is at risk of harm

• Be treated with respect
• Be protected from any inappropriate behaviour
• Receive our services without discrimination
• Discuss any concerns you have and have them resolved where possible
• Receive information and options
• Provide feedback to our services
• Have your privacy respected You have the right to question, complain or share ideas about our services.

Please remember if you have a complaint, it is best if you first speak to the person the complaint is about. We understand this is sometimes not possible or difficult to do. If you prefer to speak with someone else or have raised the issue directly and it is not resolved, you can speak to the program coordinator or manager.

If you are not satisfied after this, there are a range of options which the coordinator or manager will inform you about.

The agencies below will be able to provide you with assistance and support when lodging a complaint:

• HaDSCO, ph: 08 6551 7600
• Ombudman WA, ph: 08 9220 7555