Feedback and complaints

We want to hear your thoughts

We encourage you to share your feedback and are committed to providing a safe and respectful space where your voice is heard. Our feedback and complaints process exists to help us improve our services. We care about your experience with us and take all feedback seriously.

QR code leading to Feedback and Complaints form

Ways you can give feedback

There are several ways to submit your feedback, complaint or suggestion.

  1. In person: Speak to an Anglicare WA worker if you feel comfortable
  2. Email: Email us directly via feedback@anglicarewa.org.au
  3. Phone: Call us directly on 1300 11 44 46
  4. Social media: Send us a direct message on Facebook or Instagram
  5. Post: Letters can be mailed to the following:
    Feedback Management
    GPO Box C138
    EAST PERTH WA 68922
  6. Submit a form: Scan the QR code or press the button below to fill in a feedback form

Fill in a feedback form

Easy English feedback

The Feedback and Complaints Easy English is a simplified document designed to help individuals understand how to give feedback or make complaints to Anglicare WA. It uses clear, accessible language to explain:

  • What feedback and complaints are
  • Why they are important
  • How to give feedback or make a complaint
  • What happens after a complaint is made
  • How Anglicare WA will respond
  • What to do if you're not happy with the response

This version is tailored for people who may have difficulty understanding complex documents, including those with cognitive disabilities, low literacy, or English as a second language.

Download Feedback and Complaints in Easy English (PDF)

Not comfortable giving feedback directly?

You should always feel supported and protected to speak up if something doesn't seem right. Sometimes it may not always feel comfortable or appropriate to raise concerns directly with Anglicare WA. 

That’s why we have partnered with Your Call, an external and independent provider offering confidential 24/7 whistleblowing and speak up services. This ensures that anyone connected internally to our organisation can safely report concerns.

If you become aware of something that doesn’t seem right, don't ignore it!

Make a report with Your Call

Improving our services

We are an accredited Child Safe Youth Safe organisation. Feedback and complaints about child safety are vital for us to stay informed and continually improve our services.

Please email childsafe@anglicarewa.org.au if you have information. 

For more information:

Child safeguarding

When responding to your feedback or complaint, we will make sure to protect your privacy and confidentiality.

In some situations, we may share information you provide if this is necessary to protect your safety or the safety of others.

If you do not want us to share your feedback or complaint with the staff who the complaint or feedback is about, that is okay, please let us know.

For more information view:

Privacy page

Tell us what you think of our new website

We have just launched Phase One of Anglicare WA's new website including a services directory.

We would love to hear what you think, and if there were any improvements you would like to suggest.

Tell us what you think

We acknowledge Aboriginal Peoples as the Traditional Custodians of the lands that our services are based on and pay our respects to Elders of these lands both past and present. Anglicare WA delivers services across many Countries in WA, from Balanggarra Country in the North to Minang Noongar Country in the South. In particular, we wish to acknowledge the Custodians of the lands where our offices operate. We would like to thank the Noongar, Miriuwung Gajerrong, Tjurabalan, Yawuru, Nyikina, Ngarluma, Kariyarra, Nyiyaparli, Martu, and Wangkatja peoples for their wisdom and generosity.

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