Children's Contact Services

Separation can be highly stressful and emotional. Our staff assists families to develop and maintain visiting arrangements that shield the children from conflict and negative behaviours.

What is the Children’s Contact Service?

The Children’s Contact Service provides safe, secure and child focused environments in which children can continue to have a relationship with a parent or family member that they do not live with. We assist families with changeover and offer supervised visits.

Changeover services

In separated families, for a child to spend time with a parent that they do not live involves the child being ‘handed over’ or ‘handed back’ between the care of one parent to another. In some instances this exchange of the child is uncomfortable or provides an opportunity for conflict between the parents.

To alleviate conflict and assist parents that would prefer not to meet face-to-face, a Children’s Contact Service has staff who will facilitate or supervise the changeover with parents, making use of separate entrances, separate waiting areas and separate arrival times. This allows families to safely exchange the child, without the need for parents to come into contact with one another.

Supervised visits

Supervised visits may be requested for a number of reasons, ranging from the re-establishment of a relationship following a period of no contact, through to child safety concerns.

When the time spent between a parent and child needs to be monitored and conducted in a safe, controlled environment, the Children’s Contact Service is able to oversee visitation between a parent and child through the use of the centre’s child focused locations.

The visiting environment caters well for active, young children, with plenty of age appropriate activities. Trained and friendly staff are then assigned to monitor the visitation, overseeing the activities and communication that takes place, and ensuring that the child is able to maintain a safe and positive relationship with his/her parent.

Who is the Children’s Contact Service for?

The service is designed to assist separated families who are concerned about the impact that ongoing arguments and stressful behaviours may be having on their children.

In most circumstances families will use the Children’s Contact Service following the implementation of a Family Court Order or a Parenting Plan.

To arrange for either supervised visits or facilitated changeover both parents must phone their nearest service and organise an appointment. Both parents will be individually interviewed in order to complete an intake assessment form. Specific matters of concern can be discussed at the interview. Once an agreement is reached and all information collated including copies of current court orders and other relevant reports, the service will commence.




The Children’s Contact Service is a joint project of the Department of Social Services and the Attorney General’s Department.

Feeling lost?

Anglicare WA offers a wide range of services and with more than 50 service locations across WA, we’re never too far away.

If you’re not sure where to go, call us on 1300 11 44 46.