Hardship Utility Grant Scheme (HUGS)

About

HUGS provides financial assistance to Western Australians experiencing financial hardship and unable to pay their utility bills, helping them maintain connection to essential services.

This is a referred service by your utility provider - please contact your provider for more information. 

Details

Statewide Access
  • Who is this service for: Individuals and families experiencing financial hardship.
  • Costs: This is a free service.
  • Waitlist: Wait times can vary depending on the service and demand. Anglicare WA aims to provide support as quickly as possible.

For urgent financial assistance

Please contact the National Debt Helpline on 1800 007 007. 

In case of an emergency, call 000 or Suicide Call Back service on 1300 659 467.

More Information

  • All applications are initiated through your utility provider, so it is best to call them as soon as you are experiencing financial hardship to discuss your options.

The HUGS Service Centre will do an assessment of your needs, offer additional supports.
Following assessment by your utility provider, and HUGS eligibility requirements, you will be referred to the HUGS Service Centre. The HUGS Service Centre is an independent call centre service, responsible for making a recommendation about your eligibility for a HUGS grant.

HUGS Eligibility

Customers may be eligible for financial assistance through HUGS where payment arrangements and other hardship strategies have been exhausted. 

Financial assistance through HUGS will be targeted towards Western Australians most in need.

How to get support from HUGS

Visit the website for more information and utility provider contact details.

HUGS Website

<h3>Find the Right Support For Your Needs</h3><p>Do you know that you need support, but don’t know what kind? Our easy-to-use services directory is a quick and simple way to find the help you need.</p>

Find the Right Support For Your Needs

Do you know that you need support, but don’t know what kind? Our easy-to-use services directory is a quick and simple way to find the help you need.

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Related Services

We acknowledge Aboriginal Peoples as the Traditional Custodians of the lands that our services are based on and pay our respects to Elders of these lands both past and present. Anglicare WA delivers services across many Countries in WA, from Balanggarra Country in the North to Minang Noongar Country in the South. In particular, we wish to acknowledge the Custodians of the lands where our offices operate. We would like to thank the Noongar, Miriuwung Gajerrong, Tjurabalan, Yawuru, Nyikina, Ngarluma, Kariyarra, Nyiyaparli, Martu, and Wangkatja peoples for their wisdom and generosity.

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